As Padraig says: Design engagement into it.
VPEC-T, and its more recent derivative, VIPER are among the most useful tools in the Adaptive Chance Design toolkit. They stem from a mindset that takes a holistic view of environment as a system of interconnected behaviours.
“VPEC-T is based on a profoundly radical philosophy of plurality. Instead of a single centralized value system (as found in top-down command-and-control organizations), we expect to find a range of different (overlapping, conflicting) value systems. Instead of a single coherent set of policies, we expect to find complex interaction between different kinds of policies (commercial, security, safety, corporate responsibility, and so on). Instead of a simple set of routine events, the post-modern organization is faced with a dynamic set of emerging events. Instead of a rigid set of database records, systems content is rich and evolving. And finally, the whole human activity system is underpinned by a complex set of trust relationships between people and organizations."