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ACD LifeCycle Support:
Know The Types Of System In Play - Both Tech & Non-Tech Systems
In today's complex business environment, it's important to understand the different systems' typology in play: obvious, complicated, complex, and chaotic (as Dave Snowden puts it in the Cynefin decision-making framework. When it comes to design, understanding the expected design requirements it is equally important to ask are we designing a Robust (Fail-Safe), an Agile (Constant Change, Safe-To-Fail), or a Resilient (Bounce-Back) solution? Or indeed do we need to apply all three? This analysis applies to both automated and people-centric systems.
Cynefin Systems Typology helps us see systems from different perspectives from ordered to disordered. There is no universal answer, but the thinking can be invaluable to understanding architecture and New Ways of Working.
The Types Of System In Scope Can Have A Dramatic Impact On The Change Ahead